I talked about the process of retrieving your BPIExpressOnline password through BPI ATMs in the previous post. Now, I will talk about the second way, which retrieving your BPIExpressOnline password through BPI Express Telephone. Here is the step-by-step process:

Option 2: Retrieve your BPIExpressOnline password through BPI Express Telephone

Step 1: Go to BPIExpressOnline website. Click on the radio button beside the “Forgot Your User ID or Password” (as shown in the image below).
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BPIExpressOnline log-in page

Step 2: You will be directed to another web page. Click on the radio button beside “Activate your nominated password by calling BPI through Express Phone” (as shown in the image below).
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BPIExpressOnline password retrieval via Express Phone

Step 3: You will directed to another webpage. Fill up the required information then click the “Submit” button.

Step 4: Call BPI through their Express Phone service by dialing the following numbers: 89-100 (if you are within Greater Manila Area) or 1-800-188-89100 (if you are outside of Metro Manila). See the list of international toll free numbers that you can use if you are outside of the Philippines.

Step 5: Once you are connected to BPI Express Phone, just Dial 0 (For Other Products and Services) and then Dial 7 (To Reset Your Internet Banking Password).

Step 6: Follow the succeeding instructions to finally activate your new (or nominated) password.

You can now access your BPIExpressOnline account using your new password on the next banking day up to the second banking day, if you are successful in activating the new password.

Read my next post on what to do in case that you lost both of your username or password of your BPIExpressOnline account.

Is your BPI account not yet enrolled? Know how to enroll it at BPIExpressOnline.

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