How to Retrieve Your Lost BPIExpressOnline Username and Password

I wrote about how to retrieve your lost BPIExpressOnline password in the last two articles (Part I and Part II). The process is easy and has no hitch. But what if you lost both your BPIExpressOnline username and password? What should you do?

I mentioned that I lost my BPIExpressOnline username and password for three times. Thus, I was forced to retrieve both of my username and password three times. Unfortunately, I had to learn the hard way, which I am now sharing to you.

Steps to retrieve your lost BPIExpressOnline username and password

Step 1: Go to a BPI branch and request for a summary of your account. You need this because the BPI call center agent will ask details from your BPI account. The usual questions are the current balance of your account and information on latest deposit or withdrawal.

Step 2: Call BPI Express Phone by dialing the following numbers: 89-100 (if you are within Greater Manila Area) or 1-800-188-89100 (if you are outside of Metro Manila). See the list of international toll free numbers that you can use if you are outside of the Philippines.

Step 3: Once you are connected to BPI Express Phone, just Dial 0 (For Other Products and Services) and then Dial 0 (For Other Concerns). Wait for the BPI call center agent.

Step 4: Talk to the BPI call center agent and follow her instructions.

The last thing that you must do is to remember your BPIExpressOnline username and new password. If you forgot those things again then you are back to Step 1.

Is your account not yet enrolled? Read the procedures how to enroll your account at BPIExpressOnline.

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Paperless Transaction via BPI Express Assistant Machine

I recently visited a Bank of the Philippine Islands (BPI) branch located near my office to deposit some of my hard-earned money. When I entered the BPI branch, the security guard asked me what transaction I will be doing inside the bank. I told him that I will do deposit some money. Instead of letting me go to the corner where the deposit slips are located, the guard told me to go to a newly-installed machine located near the bank entrance. The guard told me that the BPI branch is now using the BPI Express Assistant machine for deposit and withdrawal instructions.

The BPI Express Assistant (BEA) Machine, otherwise named as Customer Transaction Assistant Machine, is like the machines of Smart and Globe Telecoms that automates the transactions being made by their customers. However, unlike the automated machines of Smart and Globe, customers will not place their payments inside the machine.
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I found the BPI Express Assistant Machine easy to use, which is very unlike the automated machines of Smart. BPI Express Assistant Machine just automates the filling up of deposit or withdrawal slips. You input the transactions that you want into the machine. The transaction can either be cash or check deposit, SSS or BIR payments, and encashment.

For deposit transactions, you will just input the amount of cash or check that you will deposit. The BPI Express Assistant Machine will then print a number slip, which is is like the number that you get when you are queuing at MERALCO when you pay your bills.

Putting up a BPI Express Assistant Machine is good idea for the Bank of the Philippine Islands. It made my transactions at any BPI branch easier and without the hassle of writing down a lot of things in the deposit slips.

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