Showing posts with label online banking. Show all posts
Showing posts with label online banking. Show all posts

Tuesday, March 27, 2012

How to Retrieve Your Lost BPIExpressOnline Username and Password

I wrote about how to retrieve your lost BPIExpressOnline password in the last two articles (Part I and Part II). The process is easy and has no hitch. But what if you lost both your BPIExpressOnline username and password? What should you do?

I mentioned that I lost my BPIExpressOnline username and password for three times. Thus, I was forced to retrieve both of my username and password three times. Unfortunately, I had to learn the hard way, which I am now sharing to you.

Steps to retrieve your lost BPIExpressOnline username and password

Step 1: Go to a BPI branch and request for a summary of your account. You need this because the BPI call center agent will ask details from your BPI account. The usual questions are the current balance of your account and information on latest deposit or withdrawal.

Step 2: Call BPI Express Phone by dialing the following numbers: 89-100 (if you are within Greater Manila Area) or 1-800-188-89100 (if you are outside of Metro Manila). See the list of international toll free numbers that you can use if you are outside of the Philippines.

Step 3: Once you are connected to BPI Express Phone, just Dial 0 (For Other Products and Services) and then Dial 0 (For Other Concerns). Wait for the BPI call center agent.

Step 4: Talk to the BPI call center agent and follow her instructions.

The last thing that you must do is to remember your BPIExpressOnline username and new password. If you forgot those things again then you are back to Step 1.

Is your account not yet enrolled? Read the procedures how to enroll your account at BPIExpressOnline.

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Tuesday, March 20, 2012

How to Retrieve Your Lost BPIExpressOnline Password – Part 2

I talked about the process of retrieving your BPIExpressOnline password through BPI ATMs in the previous post. Now, I will talk about the second way, which retrieving your BPIExpressOnline password through BPI Express Telephone. Here is the step-by-step process:

Option 2: Retrieve your BPIExpressOnline password through BPI Express Telephone

Step 1: Go to BPIExpressOnline website. Click on the radio button beside the “Forgot Your User ID or Password” (as shown in the image below).
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BPIExpressOnline log-in page

Step 2: You will be directed to another web page. Click on the radio button beside “Activate your nominated password by calling BPI through Express Phone” (as shown in the image below).
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BPIExpressOnline password retrieval via Express Phone

Step 3: You will directed to another webpage. Fill up the required information then click the “Submit” button.

Step 4: Call BPI through their Express Phone service by dialing the following numbers: 89-100 (if you are within Greater Manila Area) or 1-800-188-89100 (if you are outside of Metro Manila). See the list of international toll free numbers that you can use if you are outside of the Philippines.

Step 5: Once you are connected to BPI Express Phone, just Dial 0 (For Other Products and Services) and then Dial 7 (To Reset Your Internet Banking Password).

Step 6: Follow the succeeding instructions to finally activate your new (or nominated) password.

You can now access your BPIExpressOnline account using your new password on the next banking day up to the second banking day, if you are successful in activating the new password.

Read my next post on what to do in case that you lost both of your username or password of your BPIExpressOnline account.

Is your BPI account not yet enrolled? Know how to enroll it at BPIExpressOnline.

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Monday, March 19, 2012

How to Retrieve Your Lost BPIExpressOnline Password – Part 1

I am such a forgetful person that I forgot a lot of important things. My forgetfulness is so much of an inconvenience because I occasionally had to return to my house just to get my celphone or my coin purse that I left behind when I leave for work. My forgetful mind also caused me to forgot both of my BPIExpressOnline username and password for three times!

Thus, I have no choice but to retrieve my username and password three times, which made me a sort of veteran in username and password retrieval in BPIExpressOnline.

What if it’s your turn to forget your username or password in BPIExpressOnline? What are the things that you need to retrieve your password? No need to worry because I will outline the way in retrieving your BPIExpressOnline username or password. So, read on.

How to Retrieve Your Lost BPIExpressOnline Password

Retrieving your BPIExpressOnline password is easy. Users of BPIExpressOnline are given two ways to retrieve or reset their password. You can activate your new (or nominated password) through any of BPI ATMs. The second way is to activate your new (or nominated) password through the Express Phone.

Option 1: Retrieve your BPIExpressOnline password through BPI ATM

Step 1: Go to BPIExpressOnline website. Click on the radio button beside the “Forgot Your User ID or Password” (as shown in the image below).
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BPIExpressOnline sign in page

Step 2: You will be directed to another web page. Click on the radio button beside “Activate your nominated password in any BPI Express Teller ATM” (as shown in the image below).
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BPIExpressOnline password retrieval page


Step 3: You will directed to another webpage. Fill up the required information then click the “Submit” button at the bottom of the page.

Step 4: Click “OK” to a window that will pop up.

Step 5: You will be directed to “Password Reset Activation Confirmation Page”. Please take note of the confirmation number because you will need it when you activate your new password at any BPI ATM.

Step 6: Go to any BPI ATM within 20 banking days after you requested a new password via BPIExpressOnline.

Step 7: Insert your BPI ATM card.

Step 8: Then select "Special Services" -> "Activate Enrollments" -> "Express Online". Your new password is now activated. You can use access your BPIExpressOnline account using your new password on the next banking day up to the second banking day.

Read my next post on how to retrieve your BPIExpressOnline password through the BPI Express Phone.

Don't have an account yet? Know how to enroll your BPI account at BPIExpressOnline.

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Monday, February 6, 2012

How to Pay Bills Using BPIExpressOnline

One of the reasons why I like banking with Bank of the Philippine Islands (BPI) is because it allows me to pay my purchases in flexible ways. Whenever I go shopping, all I need to bring directly to the cashier is my BPI ATM card. My BPI ATM card is as good as cash.

Another advantage with banking in BPI is that it allows me to pay my bills through BPIExpressOnline. This flexible way of paying bills helps avoid the hassle of going to payment centers. It also helps me avoid my time to be wasted on waiting on long lines. Bills payment with BPIExpressOnline makes my life easy.

So how can you enjoy this easy way of paying bills? It’s easy. All you have to do is to apply your BPI savings account in BPIExpressOnline. The next step is to enroll your bills.

How to Enroll Your Bills in BPIExpressOnline

1. Log-in to your BPIExpressOnline account.

2. In the “Payments and Reloading” menu, choose “Bills Payment” then “Enroll Other Bills.”

3. Fill out the enrollment form by providing the required information. Click “Submit” button when finished.
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BPIExpressOnline enroll bills window

You will know that you successfully enrolled your bill in BPIExpressOnline if you see a confirmation page after you clicked “Submit.”

How to Pay Bills Using BPIExpressOnline

1. In the “Payments and Reloading” menu, choose “Bills Payment” then “Pay Bills Today.”

2. Choose the enrolled merchant (i.e. MERALCO, Manila Waters, PLDT) that you will pay. Then enter the amount that you will pay.
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BPIExpressOnline pay bills window 1

3. Select your BPI account where the payment will be debited from.
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BPIExpressOnline pay bills window 2

4. Click the “Submit” button then click “OK” to confirm your payment. You will know that you successfully paid your bill if a confirmation page appeared.

So easy, isn’t it? That’s why it is good that you apply for an account in BPIExpressOnline if you are a depositor of BPI. Online payment through BPIExpressOnline removes all the hassles when paying bills.

If you are a forgetful type of person, then BPIExpressOnline can help you more because of its Scheduled Bills Payment Facility. This allows you to schedule, in advance, all the recurring payments. Scheduling is one-time only and can easily be done in BPIExpressOnline. This facility prevents you from missing the payment of your bills.

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Monday, October 3, 2011

How to Enroll at BPIExpressOnline

BPIExpressOnline, or BPI Express Online, is the online service of the Bank of the Philippine Islands (BPI) that allows depositors to access their accounts 24/7. With BPIExpressOnline, depositors can check balance of their BPI accounts, pay bills, transfer funds and more.

If you are a BPI depositor, then it is highly recommended that you enroll your account in BPIExpressOnline. Here is a step-by-step procedure for enrolling your BPI account at BPIExpressOnline.

Please note that this procedure is only for those who already have Deposit Account or Credit Card account with BPI.
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BPIExpressOnline homepage

1. Go to the BPIExpressOnline website and click on the "Enroll Now!" located on the right side of the screen.

2. Select the "Not yet enrolled..." radio button. A window will pop out. Just click on "Continue."
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BPIExpressOnline

3. Choose your account that you will enroll for BPIExpressOnline. There are four options depending on the BPI accounts; which are ATM-based BPI deposit accounts, Passbook-based BPI deposit account, BPI Europe account and BPI Credit Card Account. Click on "Continue" after selecting your BPI account.

4. Select your place of residence. If you are living within the Philippines, you are required to visit any BPI Express Teller ATM (for ATM-based accounts) or any BPI branch (for Passbook-based accounts) within 20 banking days to activate the BPIExpressOnline enrollment. Those who are residing outside of the Philippines are required to print, sign and mail the duly accomplished form available from the BPIExpressOnline website. Click on "Continue" after selecting the correct option.

5. Read the "Internet Banking Service Agreement" and click "I Agree" at the bottom of the page to continue.

6. Fill out information regarding your account like the Account Number and type of your BPI account. Click "Submit" to continue.

7. Fill out the BPIExpressOnline registration form. Click "Submit" after you are done filling out the form.

8. The last window shows your BPIExpressOnline confirmation number. All you need to do now is to activate you BPIExpressOnline enrollment. ATM card holder can activate their enrollment through any BPI ATM. To activate, insert the ATM card of your enrolled account and enter the PIN. Select: Special Services, then Activate Enrollments, then Express Online. 

Note that the activation of BPIExpressOnline enrollment for ATM-based accounts has cut-off time until 10 pm (Manila local time) during banking days. If you activated your account before 10 PM, you can access your BPIExpressOnline account the following day. If you activated after 10 pm or during weekends or holidays, then you can access your BPIExpressOnline account 2 days after the day of activation.

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